Scaling Legal Claims Intelligence

A Manchester based legal firm specialising in financial mis selling claims needed a better way to manage client onboarding, evidence gathering and submission accuracy. High case volumes and manual admin created bottlenecks that delayed claims and weakened outcomes.

By partnering with Boshhh Fintech, the firm implemented a powerful combination of identity verification and financial insight tools. Using Boshhh Verify alongside the Claims Data Tool, part of the Insights Package, the firm significantly increased its operational capacity, improved case file quality and accelerated end to end timelines across every claim.

Challenges Before Adoption

Onboarding delays were a major challenge. The firm relied on manual identity checks and paperwork reviews, which slowed down the progression of cases from intake to submission.

Evidence files were often incomplete or inconsistent. Without structured documentation and reliable client data, submissions to lenders and the Financial Ombudsman Service were more likely to be returned or rejected.

The lack of integration between client communication and internal workflows led to delays in producing Letters of Claim and escalating cases effectively.

Introducing Smart Verification

To address these issues, the firm adopted Boshhh Verify for digital identity checks and document automation. Clients completed verification in minutes using secure biometric matching and photo ID capture. This replaced manual KYC checks and ensured immediate compliance.

Documents were automatically gathered, sorted and validated, ensuring every required file was available and correctly formatted for onward submission. This removed the need for email follow ups and manual chasing.

At the same time, the firm activated the Claims Data Tool, part of the Insights Package, to enrich case evidence using live financial insights. This tool used open banking data to analyse affordability, detect financial stress and assess repayment behaviour.

This data enabled advisors to clearly demonstrate financial harm and strengthened the viability of each case when reviewed by lenders or ombudsman staff. Here is an example of the API output from the Claims Data Tool:

{
  "potential_claims": ["unaffordable_credit", "packaged_bank_account"],
  "claim_score": 87,
  "average_redress_estimate": 2420.00,
  "recommended_action": "prepare_letter_before_claim",
  "timestamp": "2025-04-14T12:22:00Z"

Operational Results Delivered

The transformation was immediate. In January 2025, the firm completed one thousand eight hundred and thirty seven financial reviews. This marked a two hundred and fifty nine percent increase in just one month.

By February, Letter of Claim submissions had risen to one thousand four hundred and sixty seven, up from fewer than one hundred six months earlier. That represented a one thousand four hundred and seventy seven percent increase in submission activity.

Client verification time fell dramatically. Identity checks and document capture, which previously took hours or longer, were now consistently completed in under six minutes.

Submissions to the Financial Ombudsman Service were standardised and consistently complete, improving acceptance rates and reducing follow up queries.

Raising Legal Standards

This case shows what is possible when the right technology is paired with the right operational needs. The firm moved from reactive to proactive case management, backed by strong client data and automated tools.

Financial review volumes increased. Letter of Claim submissions scaled. Clients were onboarded faster. And internal teams spent less time chasing paperwork and more time progressing outcomes.

A Smarter Claims Process

By combining Boshhh Verify with the Claims Data Tool from the Insights Package, the firm created a high performing, fully integrated workflow. The tools required no disruptive development work. They slotted directly into the firm’s existing processes and began delivering value immediately.

With fewer errors, clearer documentation and faster decisions, the team had greater confidence in every case submitted.

Results That Scale

With Boshhh Fintech as a partner, the firm now operates at scale with a system built for growth. From biometric identity to affordability analysis, each tool plays a role in building better case files, faster.

This is what modern legal operations can look like. Automated, compliant and efficient — designed to win more cases and serve more clients without compromise.